SIVONK currently ships within the United States through selected U.S.-based fulfillment partners.
Orders are typically processed within 1–2 business days.Free standard shipping is estimated to arrive within 3–5 business days after processing.Express shipping, when available, is estimated to arrive within 2–3 business days after processing.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.Tracking updates may take some time to appear after the carrier receives the package.
Contact support@sivonk.com as soon as possible if you need to correct your shipping address.Address changes cannot be guaranteed after an order has entered processing or has shipped.
Contact support@sivonk.com as soon as possible to request a cancellation.We cannot guarantee cancellation after an order has entered processing or has shipped. Once shipped, the standard return policy applies.
If tracking shows that your order was delivered but you cannot locate it, check with household members, neighbors, the carrier, and the delivery location.If the order remains missing, contact support@sivonk.com. Orders confirmed as lost in transit may qualify for a replacement or refund.