Shipping & Returns

Shipping Policy

SIVONK currently ships within the United States through selected U.S.-based fulfillment partners.

Free Standard Shipping

Free standard shipping is available on qualifying orders over $50.

Estimated delivery time: 3–5 business days after the order has been processed.

Express Shipping

Express shipping may be available for selected products and delivery locations.

Estimated delivery time: 2–3 business days after the order has been processed.

Express shipping costs are calculated and displayed at checkout.

Order Processing

Orders are typically processed within 1–2 business days.

Processing times may vary due to product availability, payment verification, weekends, or public holidays.

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or incorrect shipping information.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact support@sivonk.com as soon as possible.

Address changes cannot be guaranteed after an order has entered processing. Additional shipping charges may apply if an order must be resent because of incorrect information provided during checkout.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

In its original condition
Free from damage, misuse, or excessive wear
Returned with its original packaging
Returned with all accessories, manuals, cables, and components
Accompanied by valid proof of purchase

To request a return, contact support@sivonk.com before sending the product back.

Returns sent without prior authorization may not be accepted.

Do not return products to the address shown on the original package. Our support team will provide the correct return instructions and return address.

Change-of-Mind Returns

If you return a product because you changed your mind, selected the wrong item, or no longer want it, you are responsible for the return shipping cost.

Original shipping charges, including express shipping fees, are non-refundable.

SIVONK currently does not charge a restocking fee for eligible products returned in acceptable condition.

Damaged, Defective, or Incorrect Products

Inspect your order immediately after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact support@sivonk.com within 7 days of delivery.

Please include:

Your order number
A clear description of the issue
Clear photographs or video showing the product, packaging, and problem

For approved claims, SIVONK will cover the return shipping cost and provide an appropriate resolution, which may include a replacement or full refund.

Missing or Undelivered Orders

If tracking indicates that your order was delivered but you cannot locate it, please check with household members, neighbors, the carrier, and the delivery location.

If the order remains missing, contact support@sivonk.com.

If an order is confirmed as lost in transit, SIVONK will offer a replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 7 business days after inspection.

Your bank or payment provider may require additional time to display the refund.

Products returned incomplete, damaged, misused, or outside the return window may be refused or may qualify for only a partial refund.

Original express shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Order Cancellations

Contact support@sivonk.com as soon as possible to request an order cancellation.

We cannot guarantee cancellation after an order has entered processing or has shipped.

Once an order has shipped, the standard return policy applies.

Contact

For shipping, returns, refunds, or order-related assistance, contact:

support@sivonk.com